Makeready, the leading experience-driven hospitality company, is excited to announce the appointment of Eric Gavin as the new President of Operations. With over 20 years of experience in hospitality, Gavin will focus on overseeing all operational aspects of Makeready’s portfolio, which includes notable hotels, restaurants, and retail experiences. He will lead alongside Christine Magrann, President of Brand Development and Restaurants.

Gavin’s appointment is part of Makeready’s strategy to continue its mission of being a best-in-class operator. His deep expertise in the independent hospitality space and his proven track record of enhancing guest experiences make him the ideal leader to drive operational excellence and strategic growth.

Throughout his career, Gavin has demonstrated exceptional leadership in growing companies, developing strong organizational cultures, and implementing strategic principles that yield impressive financial results. He brings a passion for creating memorable offerings and bespoke activations that resonate with today’s travelers.

Gavin’s previous roles include senior leadership positions with prestigious hotel brands such as Loews Hotels, Noble House Hotels & Resorts, and Salamander Hotels & Resorts. Most recently, he served as Chief Operating Officer for Benchmark, Pyramid Global Hospitality’s Independent, Luxury & Lifestyle division, where he was instrumental in shaping the company’s vision and managing daily operations.

“I am thrilled to join Makeready and lead the operational aspects of such a dynamic and growing company. Makeready’s dedication to providing exceptional guest experiences and building unique destinations aligns perfectly with my passion for independent hospitality,” said Gavin.

As Makeready continues its expansion, Gavin’s leadership will be essential in further establishing the company as a leader in the luxury hospitality space, ensuring operational efficiency and delivering exceptional guest experiences across its portfolio.

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