25hours Hotel One Central in Dubai has appointed Izzatbek Mambetov as Front Office Manager. Known for transforming guest experiences and leading high-performing teams, Mambetov brings 10 years of hospitality success. His leadership is set to enhance guest-facing operations at one of Dubai’s most eclectic hotel destinations.

A Strategic Appointment for a Guest-Focused Brand

25hours Hotel One Central is known for being bold, playful, and refreshingly unconventional in Dubai’s luxury hospitality scene. By naming Izzatbek Mambetov as its new Front Office Manager, the hotel reinforces its mission to surprise and delight guests from the moment they arrive. Mambetov will lead all front office and guest-facing functions, from check-in to guest services. His main focus will be team performance, seamless service, and operational excellence. This appointment is timely as Dubai’s travel sector continues to welcome both tourists and business travelers in record numbers.

Mambetov Brings Proven Hospitality Experience

Izzatbek Mambetov’s track record speaks for itself. He arrives from Radisson Blu Hotel Dubai Media City, where he spent four years in senior roles including Rooms Division Manager and Front of House Manager. During that time, he achieved major improvements in guest satisfaction, online reviews, and brand loyalty. He also introduced onboarding and guest feedback programs that are still in use. Under his leadership, the hotel’s public ratings surged on platforms like TripAdvisor and Booking.com. Mambetov is known for combining technical system rollouts with personal guest service—a rare and valuable mix.

Leading Innovation in Front Office Operations

At Radisson Blu, Mambetov managed successful migrations to systems like EMMA and Fiori PMS. He also led digital innovations that boosted F&B upselling and Radisson Rewards enrolments. These actions directly impacted the hotel’s financial performance and brand standing. Now at 25hours Hotel One Central, he will use those same skills to modernize and energize the front office experience. From tech integration to daily guest interactions, his vision aligns with the property’s lifestyle-focused brand. Dubai’s fast-evolving hotel market demands fresh thinking, and Mambetov is ready to deliver exactly that.

Hospitality Roots That Span Cultures and Continents

Originally from Uzbekistan, Mambetov holds a Diploma in International Hospitality Management from the London School of Business & Finance in Singapore. He also trained with Accor Hotels, giving him a strong grounding in global hospitality practices. He speaks English, Uzbek, and Russian, and brings a culturally rich perspective to his work. His cross-cultural fluency is a major strength in Dubai’s international hotel market. Guests at 25hours Hotel One Central can expect warm, personalized service, backed by systems that ensure comfort and efficiency from the moment they check in.

A Guest-First Mindset with a Passion for People

Beyond systems and metrics, Mambetov is known for his people-first approach. He believes in empowering front office teams through training and clear communication. At Radisson Blu, he helped boost team morale and retention while simultaneously raising service scores. He listens to guest feedback and uses it to make smart, fast decisions. At 25hours Hotel One Central, he’s expected to infuse his guest-first culture into every corner of the front office. His focus will not only improve operational flow but also create unforgettable guest experiences that inspire return visits.

Conclusion: New Leadership, Same 25hours Magic

With the appointment of Izzatbek Mambetov, 25hours Hotel One Central enters a new phase of guest service leadership. His background in digital upgrades, team development, and brand performance fits perfectly with the hotel’s energetic spirit. As Dubai’s hospitality industry continues to innovate, 25hours is staying ahead by investing in talent that delivers both results and genuine warmth. Mambetov is set to make check-in more than a transaction—it’ll become a highlight of every guest’s stay. Travelers can now expect quirky charm backed by world-class precision in the heart of Dubai.

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